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Front Office Service

A professional medical management team and integrated clinical technologies drive front office service to help medical practices improve their patients’ experiences and satisfaction levels.

Our front office service allows you to outsource customer-related processes, which allows you to focus on the customer without sacrificing the quality of services and products provided. Good customer relationships and experiences not only set businesses apart from the competition but also help to increase revenue and business.

Customer service, telemarketing, marketing, sales, the help desk, and technical support are all handled by Optimedservices.

We also handle administrative tasks and functions that aid in the operation, management, and support of a company. Delegating these tasks is an important strategy for businesses that want to concentrate on core functions. 

Optimedservices Offers front office service with the following

Management of insurance eligibility

Patients’ insurance eligibility is verified before scheduling their visit, resulting in zero insurance denials.

Calls for patient appointments 

More than 60% of patients schedule their appointments online. Our front desk team places a premium on properly managing their phone calls.

Confirmation of appointment 

With an appointment confirmation and follow-up system, our medical front office and billing team help to reduce patient no-shows.

Follow-up visits with patients

Optimedservices front office service, created to keep accurate records of each patient visit and to ensure that follow-up appointments are not missed.

Optimedservices is one of the best medical billing company and we provide front office service with the guaranteed satisfaction:

  • Handle phones with multiple lines. Messages were reviewed and routed to the appropriate staff and physicians.
  • Examining patients, collecting co-pays, verifying insurance, and gathering patient demographics
  • Transcribe medical reports of patients
  • Performed a variety of administrative and office management duties.

Our Services

Get in touch with our front office service team

Iqra Haseeb


Organised and efficient Team leading Manager, supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multi-disciplinary managerial skills in process procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increases productivity, reduces labour, and maintains business integrity and quality of service.


Extensive Client Coordination., Conducts business analysis to create value, Provide Support in creating or enhancing the business, Develop and manage strategic partnerships to grow business, Provide Insights or Conduct Studies related to Market or Business Operation related problems, Provide assistance in operating and handling the business, Develop and structure concepts, strategies, automating and scaling the business


Developed and implemented favourable pricing structures balancing firm objectives against customer targets., Education Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability., Reached out to potential customers via telephone, email and in-person inquiries., Worked with existing customers to increase productivity of  services.

Sharjeel Khan


Having 10 years of experience in the Medical Billing Industry & up to date with Government, Commercial, Automobile & Workers Compensation Payer guidelines throughout the U.S.
Strong knowledge of claims procedures and coding, account receivable/collection, Denial Management, Credentialing/EDI Enrollments and Revenue Cycle Management. Experienced in Electronic Claim (5010) Loop and Segment Editing, Creating Paper to Electronic Claims (EDI 837), Resolving EDI Rejections through Practice Management & Clearing house, creating invoices, customized provider reports, Auditing, processing insurance & patient payments, and pursuing past-due balances through unique & proven RCM process and Data Management.


ICD-10-CM, CPT, Coding Guidelines, Diagnosis Coding, Compliance, Facility/Professional Coding, Complete Revenue Cycle Management, Telehealth or Virtual Visits, Provider Education, CMS-1500, Upper hand in almost every top PM/EMR/EHR Software used, and many more...


Behavioral/Mental Health, Neurology, Family/Internal Medicine, Infectious Diseases, Pulmonary & Sleep Medicine, Pain Management, Physical/Sports Medicine and Rehabilitation (Physiatrist), Chiropractic, Podiatry, Radiology, and much more.

The Full-Service Bundle includes;
  1. Medicare for both one practice county and one provider
  2. Medicaid for both one practice location and one provider
  3. BCBS PID for both the practice and one provider
  4. RailRoad Medicare for both one practice county and one provider